Returns & Warranties

By accessing this website, we assume you accept these terms and conditions. Do not continue to use donadona.co.uk if you do not agree to take all of the terms and conditions stated on this page.

Warranty:

All our jewelry comes with a 6-month warranty from the date of purchase.

What the warranty covers:

During the warranty period, we guarantee free replacement or repair in cases of:

Manufacturing defects (such as faulty clasps, loose stones, or original imperfections);
Abnormal tarnishing of stainless steel;
Allergic reactions caused by the material (upon evaluation).

What is not covered:

The warranty does not apply in cases of:

Damage caused by misuse (drops, impacts, scratches, or deformation);
Contact with chemicals, such as perfumes, creams, alcohol, chlorine, or cleaning products;
Natural wear from continuous use, including gradual color fading on gold-plated pieces;
Improper storage (humidity, excessive heat, direct sunlight, or contact with other pieces).

About the jewelry finish:

Gold-colored stainless steel jewelry has a special plating that gives it shine and elegance.
Over time and with natural use, some color or shine loss may occur, especially with friction or chemical exposure.

Silver-colored stainless steel jewelry has the natural color of the metal, which does not peel off.

With proper care, it can last a lifetime maintaining the same appearance.

How to request warranty service:

Your full name and order number;
Photos or videos showing the issue;
A brief description of what happened.

Our team will review your request and reply within 3 business days.
If approved, you can choose between replacement, repair, or store credit of equal value.

Jewellery care tips:

To keep your jewellery beautiful for as long as possible:

Store your pieces in a dry, cool place, preferably in their original box, which is cushioned and ideal for proper storage;
Avoid contact with perfumes, creams, oils, sunscreen, alcohol, and cleaning products;
Remove jewelry before sleeping, showering, swimming, or exercising;
Avoid friction with rough surfaces to prevent scratches or fading;
Do not expose to excessive heat or humidity;
After wearing, gently clean with the special cloth included with your jewelry — it’s the best option to maintain shine and remove residues;
Store gold pieces separately from silver ones to avoid color transfer.

With proper care, your jewelry will stay shiny and beautiful for years to come!

Returns & Refunds Policy

Overview

At DonaDona, we want you to be delighted with your purchase. If you are not entirely satisfied, we are here to help. Under the UK’s Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

Returns Criteria

To be eligible for a return, your item must be:

Unworn, unused, and in the same condition that you received it.

In its original packaging with all tags and certificates included.

Returned to us within 14 days of notifying us of your intent to return.

Exclusions (Non-Returnable Items)

For hygiene and legal reasons, the following items cannot be returned or exchanged unless they are faulty:

Earrings: We cannot accept returns on earrings if the tamper-evident packaging has been opened or the seal broken.

Bespoke & Personalised Items: Any jewellery made to your specific measurements, custom-designed, or engraved cannot be returned.

How to Start a Return

Email us at support@donadona.co.uk with your order number and reason for return.

Once authorised, please package the item securely. We recommend using a tracked service (such as Royal Mail Special Delivery) as we are not responsible for items lost in transit.

The cost of return postage is the responsibility of the customer, unless the item is faulty.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Faulty Items

In accordance with the Consumer Rights Act 2015, if an item is faulty or misdescribed, you have a 30-day right to a full refund. Please contact us immediately if you receive a damaged piece.

Privacy Policy

Donadona us is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

We may collect and process the following information:

Identity Data: Name and title.

Contact Data: Billing address, delivery address, email, and telephone numbers.

Financial Data: Payment card details (processed securely via our third-party payment providers).

Technical Data: IP address, browser type, and usage data via cookies.

We use your information to:

Process and deliver your orders.

Manage payments and protect against fraudulent transactions.

Comply with legal and tax obligations.

Send you marketing communications (only if you have explicitly opted in).

We do not sell your data. We only share information with trusted third parties essential to our service, such as:

Payment processors (PayPal, Stripe).

Delivery couriers (Royal Mail).

Email marketing providers (if opted in).

Your Rights

Under UK law, you have the right to:

Request access to the personal data we hold about you.

Request correction or erasure of your data ("the right to be forgotten").

Object to or restrict the processing of your data.

Withdraw consent for marketing at any time.

Cookies

Our website uses cookies to distinguish you from other users and improve your shopping experience. You can manage your cookie preferences through your browser settings.

For any questions regarding this policy or your data, please contact our Data Controller at:

Terms & Conditions

Contact Us

Questions about returns, refunds or warranty? Reach out!