Processing and Shipping
Order Processing Time
We take great care in preparing every piece. All orders are processed and dispatched within 2 working days. Please note that orders placed on weekends or bank holidays will be processed on the following working day.
The Unboxing Experience
We believe that receiving your jewellery should be a special moment. Every order is meticulously packaged to ensure it arrives in perfect condition. Your delivery will include:
Premium Presentation: Your jewellery will be housed in a custom-branded, padded jewellery box, designed for both protection and elegant display.
Care & Longevity: We include a professional polishing cloth and expert jewellery care tips to help maintain the brilliance of your piece for years to come.
Guarantee & Authenticity: Each order is accompanied by our formal Warranty Terms.
Gemstone Insights: A bespoke insert detailing the unique benefits and properties of the gemstone featured in your specific piece.
All items are carefully wrapped in secure, discreet outer packaging.
Shipping
Methods & Timescales
To ensure your jewellery reaches you safely, we ship exclusively via Royal Mail Tracked & Signed across the entire UK.
Once dispatched, please allow up to 3 working days for your order to arrive.
For your peace of mind, a signature will be required upon delivery. You will receive a tracking number via email as soon as your order is on its way so you can monitor its progress.
Shipping Rates
Orders over £40: Free Delivery (Royal Mail Tracked & Signed).
Orders under £40: A flat shipping rate of £5 applies.
We deliver to all addresses within the United Kingdom.
The Unboxing Experience
We believe that receiving your jewellery should be a special moment. Every order is meticulously packaged to ensure it arrives in perfect condition. Your delivery will include:
Premium Presentation: Your jewellery will be housed in a custom-branded, padded jewellery box, designed for both protection and elegant display.
Care & Longevity: We include a professional polishing cloth and expert jewellery care tips to help maintain the brilliance of your piece for years to come.
Guarantee & Authenticity: Each order is accompanied by our formal Warranty Terms.
Gemstone Insights: A bespoke insert detailing the unique benefits and properties of the gemstone featured in your specific piece.
In the unlikely event that your package arrives damaged, please contact us within 24 hours of receipt at support@donadona.co.uk
Processing
Contact Us
Questions about returns, refunds or warranty? Reach out!